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Terms and Conditions

It is important that you read these terms and conditions carefully. Together with our privacy policy and our terms and conditions of use, they govern our relationship with you in relation to this website and your purchase of goods from it. If you have any questions about them or do not wish to accept them, please contact our customer services department at [email protected] or on 01675 468222 before continuing.

You may have other rights granted by law, and these Terms and Conditions do not affect these except if the two are inconsistent. If this is the case then these Terms and Conditions will override any other rights which you may have, unless this is not permitted by law.

Our Details

Who Can Purchase From Us?

How Your Contract With Us Is Formed



Damaged Or Defective Goods

Your Right To Cancel

Returns Policy

Other Information Of Which You Need To Be Aware


We are Cable Management Products Limited, a company registered in England and Wales at Companies House (“we” “our” or “us”). Our registered office is at
Unit 2 Station Road,
West Midlands
B46 1HT
and our registered number is 00675001. Our VAT number is 885 439 572. You can contact us by email at [email protected] or on 01675 468222.


To purchase from us you must be over 18, be employed by a partner of the Reward Gateway portal and have a valid log-in. You must also be resident in the United Kingdom. We cannot ship to countries outside the United Kingdom.


Once you have completed compiling your order, you will be asked to confirm that it is correct. If it is not correct, you can revisit your order and correct the mistakes before confirming and submitting your order to us. It is your responsibility to ensure that your order is correct before submitting it to us. If you have any problems with your order, please contact us by email at [email protected] or on 01675 468222. When you submit your order, you are offering to buy the goods at the price set out in the order.

We will acknowledge receipt of your order by email. This is not an acceptance of your order. The contract between us is not formed until we confirm that we have accepted your order. If you discover you have made a mistake with your order please contact [email protected] immediately. Please do this before we confirm your order. We are unable to rectify mistakes after this time, although you still have the right to cancel described below. Prices are checked regularly. However, if we find the price has changed when we receive your order we will contact you and ask if you wish to proceed. In addition, if the goods that you have ordered are no longer available, we may offer you substituted goods of a similar nature and quality. Again, in this case, we will contact you and ask if you wish to proceed. In both cases, if you confirm that you do wish to proceed, please remember that we will still not be under an obligation to supply the goods until we have confirmed that we have accepted your order.


The prices indicated on our website exclude all taxes and VAT, which may be payable in respect of the goods. All payments must be made at the time of placing the order via Worldpay. If we are unable to accept your order for any reason then we will, at our option, either not debit your credit card or refund any money paid by you in respect of that order. We will not dispatch the goods until we receive payment in full.


We aim to deliver goods to you within 28 days of order but we cannot give an exact delivery date. We will arrange for delivery of the goods by Business Post or other carrier selected by us. Postage and Packing will be payable as set out below:

Standard Delivery
Expedited Delivery

If we have not delivered the goods within 28 days of submitting your order then you may cancel the contract and we will refund any money paid by you.


We will supply goods that will remain free from defects in materials or caused by workmanship for a period of 12 months (or longer if required by law) from the date of delivery. You should inspect the goods when you receive them for defects or damage. If you find a defect or damage you must tell us as soon as possible by emailing [email protected] and we will arrange for their return, either to us or the manufacturer (at our option), at no cost to you. If the goods are found to be damaged prior to delivery to you, or defective, we will repair or replace the goods or refund the price paid by you. If you would prefer repair or replacement of the goods please contact us and we will accommodate you where this is reasonably practicable. These terms and conditions do not exclude our liability (if any) to you for: personal injury or death resulting from our negligence; fraud; any matter which it would be illegal for us to exclude or to attempt to exclude our liability. We are only liable to you for losses which you suffer as a result of a breach of these terms and conditions by us. We are not responsible to you for any losses which you may incur which were not a foreseeable consequence of us breaching these terms and conditions, for example if you and we could not have contemplated those losses before or when we enter into a contract. Our liability to you shall not in any circumstances include any business losses that you may incur, including but not limited to lost data, lost profits or business interruption.


If you are a consumer (i.e. you are not purchasing either wholly or in part for your business or you are not a business) you have the right, in addition to your other rights, to cancel the contract and receive a refund from us. You must inform us by emailing [email protected] if you wish to cancel within seven working days, starting on the day after the goods are delivered to you. If you choose to cancel then you must return the goods to us at your cost and risk and we advise you to ensure the goods are adequately insured during the return journey. You must ensure that you take reasonable care of the goods. We will cover the cost of you returning any goods that we have provided as a substitute for goods that you have ordered, as set out above. If you have not returned the goods within 14 days of cancellation or when requested by us to do so, whichever occurs first, we can collect the goods from you at your cost.


To return a product under these terms and conditions please email [email protected] with the email subject inserted as ‘Request a return’. Please state within the email the part number, description and quantity of the product you wish to return, along with a brief description of why you want to action the return. Please also include your invoice number, this you will find on the invoice that was emailed to you when you placed the order (this will start “RC”). We will then send out to you free of charge the return pre paid packaging.


We may not necessarily keep a copy of these Terms and Conditions and your order. We advise you to print a copy of them for your information in the future. You can download a pdf version of these terms and conditions by clicking here. The contract and all communications between us will be conducted in the English language. The formation, existence, construction, performance, validity and all aspects whatsoever of these terms and conditions or of any term of these terms and conditions will be governed by the law of England and Wales. The English and Welsh courts will have the non-exclusive jurisdiction to settle any disputes which may arise out of or in connection with these terms and conditions or use of the website.


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